Category / Section
System Issues & Tickets
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RESPONDING TO ISSUES REPORTED
The first response to any issue reported, either by an external user (prospect, applicant, etc.) or internal user (administrative system user), is to investigate locally. Before entering a ticket be sure to first do local “triage” of the issue reported by working with the local experts to replicate and/or confirm the problem reported.
Review the attached document for additional tips for troubleshooting concerns.
